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Enhancing the customer experience by Blossom Projects
20171
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Valoriser l’expérience client

Operations

Enhancing the customer experience

The new experience takes the visitor out and explores the paths of pleasure, dining, well-being and encounters. Your establishment, whatever its standing, must be able to meet the needs of today’s clients.

With successful experiences in hospitality, retail and brand marketing, we offer you a fresh look at your company. We work on a selection of criterias that meet your company’s standards and propose solutions adapted to your structure.

We guide you in your choice of staging and concepts in order to optimize the customer journey.

Blossom Projects defines your needs, carries out the appropriate audits and recommends the adjustments to be adopted.

Blossom Projects is also able to intervene on your behalf in the recruitment of executives. In addition, we can train your employees in luxury codes and service procedures.

Audit

This service includes a mystery visit to evaluate operational services in line with the service standards of the targeted category, a detailed department-by-department audit and structured recommendations in a tailored report.

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Procedures

This service consists of determining the service procedures to be implemented in the audited departments that have experienced operating deficiencies. We can also participate in their application through specific training.

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Scenography

The excellence of the service depends on the quality of the staff but also on the facilities and on stimulating all five senses. We work to bring all three of these elements together to create an ambiance, improve the surroundings and in this way enhance the customer experience.

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Concepts

In order to be able to satisfy an ever more demanding clientele, we propose to evaluate the relevance and the quality of the F&B and spa concepts. Thanks to our professional experts, we prepare a meticulous report of the adjustments or reforms to be considered, in line with your budget.

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